Delivery information

1. Shipping Locations

We offer delivery services to customers all over the world. Our services cover a wide range of locations, and you can check the available shipping destinations during the checkout process.

2. Processing Time

After placing your order, we require a processing time to prepare your items for shipment. This typically takes 1-5 business days. Please note that this processing time does not include weekends or holidays.

How do we pack your order?

Each pair of shoes is carefully inspected before shipping. We then wrap it in special protective paper to maintain its shape and flawless appearance during delivery. The shoes are placed in a branded black pouch with a golden logo and ribbon. This is not only protection but also a stylish detail that highlights the uniqueness of your purchase.

Every order comes with branded stickers and shoe care instructions. This is our little thank-you for your choice. Thanks to the stylish packaging, you can immediately present our shoes as a gift — without any extra hassle. We believe packaging is part of the experience, so we do everything to make the moment of receiving your order special.

3. Shipping Methods

We offer several delivery methods to suit your needs, including standard and express options. Standard delivery methods will be shown during checkout. If you require urgent delivery, please contact us at heelshubeu@gmail.com.

4. Estimated Delivery Time

The estimated delivery time depends on your location and the shipping method you choose. With the Standard option, delivery usually takes 5–12 business days. For more details, you can check our article with delivery times listed by country.

5. Shipping Cost

Shipping costs is standart 10 Eur, if you want to order faster delivery by DHL you will need to cover additional costs.

6. International Orders

For international orders, please be aware that customs duties and taxes may apply in your country. These fees are the responsibility of the customer and are not included in the product or shipping costs. Check with your local customs office for more information.

7. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your delivery.

8. Delivery Address

Please ensure that you provide an accurate and complete delivery address to prevent any shipping delays. We are not responsible for any delivery issues due to incorrect or incomplete addresses

9. Delivery Delays

While we make every effort to ensure your order is delivered within the estimated timeframe, please understand that unforeseen circumstances, such as weather, logistics issues, or customs delays, may occasionally cause delays in delivery. We appreciate your patience in such situations.

If you have any questions or concerns regarding your delivery, please feel free to contact our customer service team. We strive to make the delivery of your dance shoes as convenient and efficient as possible. Thank you for choosing HeelsHub.com for your dance shoe needs.